Refund Policy

At Tracey McKay Designs, we aim to ensure you are completely satisfied with your purchase. If, for any reason, you are not happy with your order, you may return it within 14 days of receipt under the terms outlined below.

Conditions for Returns

  • Items must be returned in their original condition and packaging, unused and undamaged.
  • Proof of purchase (order confirmation or receipt) must accompany the returned items.

Process for Returns

  1. Contact Us: Please email info@traceymckaydesigns.com or complete the Return Form below to notify us of your return.
  2. Shipping the Item:
    • Customers are responsible for the courier costs associated with returning the goods.
    • Ensure the package is securely packed and sent via a tracked service for your protection.
    • Tracey McKay Designs will not be held responsible for any items lost or damaged during transit.

Refunds

  • Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.
  • Approved refunds will be processed to your original payment method within 7 working days.

Non-Refundable Items

Certain items are exempt from being returned, including:

  • Customised or personalised orders
  • Gift cards
  • Sale items (where marked as final sale)

If you have any questions or need further assistance, please don’t hesitate to contact us at info@traceymckaydesigns.com.

We appreciate your understanding and look forward to resolving any issues promptly.

Refund Policy